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Customer Supply Co-ordinator

Job Ref: J14760 - SB Apply Now
Permanent Slough £25,000 - £30,000 + bonus + benefits

Our global FMCG client requires an articulate and energetic Customer Supply Co-ordinator to support their Supply Chain activities. They offer excellent working conditions, a very competitive salary and a friendly and warm work environment.

Responsibilities:

  • Enter Customer orders in to the JD Edwards business system.
  • Capture orders through phone, fax & EDI. Interpret these orders in relation to correct packs, (e.g. promotional variants, Cash & Carry packs) for that customer. Be main contact between customers and the business for order queries
  • Resolve customer queries regarding shortages and delivery failures through regular liaison with Logistics Manager and Distribution Centre.
  • Proactively manage customers’ orders for new product introductions, promotional variants, delivery timing, (e.g. if in short supply) or alternative products. Build strong working relationship on commitment to excellent customer service.
  • Process & analyse credit claims relating to delivery discrepancies in a timely manner to the Finance team.
  • Maintain Customer Restricted/Inclusive Product lists in liaison with Demand Planning team.
  • Process agreed collection requests.
  • Inform Customer Service Manager and Demand Planners of any abnormal demand (high or low) and any service issues.

Candidates must be eligible to work in this country.

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