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Support & Optimisation Manager

Job Ref: J14778 - DD Apply Now
Permanent United Kingdom £70,000 - £90,000 per annum + package

Our end user client requires a Support & Optimisation Manager to oversee the team responsible for providing AX technical support to their EMEA business. Candidates must have a strong AX technical background and AX development experience.

Key Responsibilities:

  • Manage a technical team of software developers and DBAs responsible for developing and deploying bug patches for production defects within the Dynamics AX environment.
  • Providing proactive monitoring of system health and performance.
  • Identify and implement system improvements
  • Provide ITIL based tier 3 level technical support for users of the EMEA Dynamics AX system
  • Oversee coding and unit testing of production defect patches
  • Deliver DBA services for the EMEA Dynamics AX environment (SQL Server)
  • Provide system health and performance monitoring at the server, SQL and application levels
  • Responsible for ITIL tier 3 level technical support for Dynamic AX ERP environment
  • Creation and maintenance of non-production Dynamics AX environments
  • Manage code base repository and all branching and merging activity for all the Dynamics AX environments
  • Define and assign task level deliverables, and create and maintain work plans for team members
  • Conduct performance reviews of team members and identify areas of improvement, give feedback and recommend for promotions or salary increments
  • Interview candidates and hire resources as needed

Key Skills/Experience:

  • Minimum 6 years’ experience managing and/or developing in a Microsoft Dynamics AX ERP environment
  • Minimum of 3 years direct IT team management experience
  • Proficient in Microsoft Team Foundation Server experience for code base management
  • Ability to be on call and serve as an escalation point for on call support team members
  • Possesses significant knowledge of Dynamics AX and ERP systems architectures.
  • Possesses demonstrated work experience with SQL Server
  • Experience in troubleshooting, software development processes and ability to understand and implement customer requirements
  • Experience with system performance monitoring and tuning techniques
  • Experience building and a managing multi-national virtual teams a plus
  • ITIL foundations and certifications desired

Qualifications:

  • BA/BS in Information Technology or similar field required

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