Market leaders in Dynamics 365, JD Edwards and NetSuite Recruitment
search Search lock Portal

Selected Job Details

Support & Optimisation Manager

Job Ref: J14778 - DD Apply Now
Permanent United Kingdom £70,000 - £90,000 per annum + package

Our end user client requires a Support & Optimisation Manager to oversee the team responsible for providing AX technical support to their EMEA business. Candidates must have a strong AX technical background and AX development experience.

Key Responsibilities:

  • Manage a technical team of software developers and DBAs responsible for developing and deploying bug patches for production defects within the Dynamics AX environment.
  • Providing proactive monitoring of system health and performance.
  • Identify and implement system improvements
  • Provide ITIL based tier 3 level technical support for users of the EMEA Dynamics AX system
  • Oversee coding and unit testing of production defect patches
  • Deliver DBA services for the EMEA Dynamics AX environment (SQL Server)
  • Provide system health and performance monitoring at the server, SQL and application levels
  • Responsible for ITIL tier 3 level technical support for Dynamic AX ERP environment
  • Creation and maintenance of non-production Dynamics AX environments
  • Manage code base repository and all branching and merging activity for all the Dynamics AX environments
  • Define and assign task level deliverables, and create and maintain work plans for team members
  • Conduct performance reviews of team members and identify areas of improvement, give feedback and recommend for promotions or salary increments
  • Interview candidates and hire resources as needed

Key Skills/Experience:

  • Minimum 6 years’ experience managing and/or developing in a Microsoft Dynamics AX ERP environment
  • Minimum of 3 years direct IT team management experience
  • Proficient in Microsoft Team Foundation Server experience for code base management
  • Ability to be on call and serve as an escalation point for on call support team members
  • Possesses significant knowledge of Dynamics AX and ERP systems architectures.
  • Possesses demonstrated work experience with SQL Server
  • Experience in troubleshooting, software development processes and ability to understand and implement customer requirements
  • Experience with system performance monitoring and tuning techniques
  • Experience building and a managing multi-national virtual teams a plus
  • ITIL foundations and certifications desired


  • BA/BS in Information Technology or similar field required

Enter Your Details

Apply Now

Please enter your details below and one of our team will be in touch. If you wish to apply for multiple job roles, simple add all Job Reference Numbers to the relevant field below.