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Senior Support Analyst

Job Ref: J14822-DD Apply Now
Permanent London £60,000 - £70,000 per annum + benefits

Our leading international client requires an Senior Support Analyst to join them on a permanent basis and support the business in the delivery of BAU IT operations, as well as essential IT upgrade and implementation projects.

Knowledge and Skills:

  • Knowledge of the following: SharePoint, Windows 10, MS Office/Office 365 and Enterprise security, Windows 2016/AD/Azure AD, Linux, Virtualisation (VMware), Switches, Firewalls, Telephony (PBX / Mobile / VOIP / MDM), A/V systems.
  • Demonstrated experience of working as part of a team in supporting the delivery of a proactive and professional IT service within an organisation which operates across different time zones.
  • Demonstrated experience of supporting the successful end to end ERP implementation (Analysis through post go-live support), ideally MS Dynamics or D365.
  • A logical approach to problem solving and structured approach to introducing change into operational systems.

Responsibilities:

  • Support the IT team in the delivery of Business as Usual (BAU) IT service to all users.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts.
  • Coordinate the restoration of critical services as quickly as possible with minimal business disruption while maintaining open channels of communication with all relevant stakeholders.
  • Respond to both IT service and user escalations in a timely manner; ensure a swift resolution/conclusion.
  • Be proactive in anticipating issues or situations which may impact service availability and critical response time. Take the necessary mitigation steps, escalating to management’s attention where appropriate.
  • Set up new office locations or extend existing offices with full network infrastructure, cyber security barriers and software suites such as Office 365.
  • Support the day-to-day operation of the IT infrastructure and systems including hardware/software support and training.
  • Support the implementation through the Design, Build, Test, Training, Deployment phases of the ERP programme.
  • Involvement with the Service Integration processes to ensure seamless transition of products from the ERP Project into BAU IT Service.
  • Keeping abreast of new technology and threats.
  • Support the evaluation, design, development and implementation of security frameworks/standards and tooling across the whole organisation.
  • Perform all kinds of security assessments and penetration tests against infrastructure, applications and office environments.

Qualifications:

  • Degree in IT or equivalent.

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