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CRM Project Manager

Job Ref: J14895-DD Apply Now
Contract London £400 - £425 per day

We are currently recruiting on behalf of a leading end user organisation, based in London, that requires a CRM Project Manager.

Essential Skills and Experience:

  • CRM Implementation (including case management) experience
  • Experience in the delivery of SaaS and PaaS based applications and solutions
  • Multi-channel Contact Centre delivery experience
  • Experience of complex Call Flows and process management
  • Understanding of Telephony routing protocols & Quality of Service
  • Experience in Systems Integration lifecycle and the management of SI projects
  • Data Migration strategy and ETL experience
  • Development of Business User Requirements and User Journeys
  • Project definition and project management experience

Responsibilities:

  • Vendor Management
  • Delivery Management
  • Drive CRM implementation to completion, from end to end
  • Preparation and presentation of papers to board
  • Project Budgetary Management

Candidates must be eligible to work in this country.

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