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Service Transition Manager

Job Ref: J15047 - SB Apply Now
Permanent Leicestershire £45,000 - £50,000 per annum + excellent package

Our leading client requires a motivated and energetic Service Transition Manager. This is an exciting role with a successful and growing organisation. The successful candidate will have extensive ITIL based Service Management experience as well as excellent communication skills.

Key Skills:

  • Extensive ITIL based service management experience
  • Extensive knowledge of full-service lifecycle (Strategy through to CSI)
  • IT Operations
  • Service Level Management (SLA / OLA / UC)
  • Service Design
  • Service Catalogue
  • Strategic thinking
  • Information Security & IT Risk Management experience
  • Team Building skills
  • Excellent communication skills
  • Cross functional awareness


  • Design agreed Service Model for the capability being delivered
  • Negotiation of service contracts and SLAs with 3rd party suppliers
  • Manage completion of the Service Transition Document/Operational Acceptance checklist
  • Work with the project team and 1st line team to ensure the appropriate categories are identified and created on the service desk
  • Undertake Training Needs Analysis to establish what Knowledge Transfer/training is required by Service teams
  • Ensure Service teams have the correct access to undertake their role

Location: Leicester

Candidates must be eligible to work in this country.

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