Dynamics AX Support Analyst

Our global end user client are looking for a Dynamics AX Support Analyst to join their internal team. The successful candidate will be responsible for the management and resolution of service requests relating to Dynamics AX2012.

Key Skills & Experience:

• Working knowledge of Microsoft Dynamics AX functional capabilities centred around Finance and Project Management and accounting
• Working knowledge of technical architecture of Microsoft Dynamics AX
• Knowledge of ServiceNow or similar service desk solution
• Understanding of ITIL processes and their application to support
• Good written and verbal Communication
• Good presentation and demonstration skills
• Ability to work under pressure and meet objectives
• Problem solving skills

Responsibilities:

• Monitor and maintain the Dynamics support queue
• Aim to align response times with team SLA’s delivering a consistently high quality of service
• Demonstrate a working knowledge of Dynamics and supporting technology
• Conduct research to fully understand assigned issues
• Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt, courteous, and professional manner
• Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution
• Ensure that support issues they are assigned, and resolutions are documented
• Regularly review support log to track performance, trends, anomalies, and opportunities for improvement

Location: London Candidates must be eligible to work in this country.