Permanent
London
£40,000 - £45,000 per annum
Our global end user client are looking for a Dynamics AX Support Analyst to join their internal team. The successful candidate will be responsible for the management and resolution of service requests relating to Dynamics AX2012.
Key Skills & Experience:
- Working knowledge of Microsoft Dynamics AX functional capabilities centred around Finance and Project Management and accounting
- Working knowledge of technical architecture of Microsoft Dynamics AX
- Knowledge of ServiceNow or similar service desk solution
- Understanding of ITIL processes and their application to support
- Good written and verbal Communication
- Good presentation and demonstration skills
- Ability to work under pressure and meet objectives
- Problem solving skills
Responsibilities:
- Monitor and maintain the Dynamics support queue
- Aim to align response times with team SLA’s delivering a consistently high quality of service
- Demonstrate a working knowledge of Dynamics and supporting technology
- Conduct research to fully understand assigned issues
- Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt, courteous, and professional manner
- Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution
- Ensure that support issues they are assigned, and resolutions are documented
- Regularly review support log to track performance, trends, anomalies, and opportunities for improvement
Location: London
Candidates must be eligible to work in this country.