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Finance Systems Support Analyst

Job Ref: J15394-JC Apply Now
Permanent Plymouth £30,000 - £40,000 per annum (dependent on experience) + benefits

Our client, a substantial Manufacturing organisation, requires a Finance Systems Support Analyst to join them on a permanent basis and assist their busy team by supporting the ongoing implementation of a new ERP solution. This role will become a hybrid position within the organisation, with the role focussed towards Project Management duties moving forwards. Candidates must have previous Business Analyst or Project Management experience and have worked within a fast paced and forward-thinking organisation.

Key Skills & Experience:

  • Minimum 2 years’ experience as a Support Analyst / Helpdesk Support
  • Aptitude to develop and learn new skills
  • Understanding of ITIL processes
  • Strong communication skills and ability to work with stakeholders at all levels
  • Problem solver and analytical approach to tasks

Responsibilities:

  • Taking ownership for incidents and service requests logged by end-users
  • Diagnose and resolve issues in a timely manner
  • Provide prompt and accurate feedback to the business users
  • Identify recurring issues and perform root cause analysis
  • Perform routine system checks
  • Provide testing for patches and releases
  • Prepare and present changes to the Change Advisory Board (CAB) for approval
  • Assist with delivery of small changes
  • Provide training, advice and guidance to business users
  • Identify areas for improvement and provide input to continuous improvement plans

Desirable Skills:

  • Finance systems experience
  • ERP system experience

Location: Plymouth

Candidates must be eligible to work in this country.

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