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Dynamics AX Support Analyst

Job Ref: J15580 - SC Apply Now
Permanent Midlands £400 - £450 per day

Our large end user client are looking for a Dynamics AX Support Analyst to join their internal team. The successful candidate will be responsible for the management and resolution of service requests relating to Dynamics AX2012.

Key Skills & Experience:

  • Working knowledge of Microsoft Dynamics AX functional capabilities centred around Finance, Project Management and Accounting
  • Knowledge of ServiceNow or similar service desk solution
  • Understanding of ITIL processes and their application to support
  • Good written and verbal communication skills
  • Good presentation and demonstration skills
  • Ability to work under pressure and meet objectives
  • Problem solving skills

Responsibilities:

  • Monitor and maintain the Dynamics support queue
  • Aim to align response times with team SLA’s delivering a consistently high quality of service
  • Demonstrate a working knowledge of Dynamics and supporting technology
  • Conduct research to fully understand assigned issues
  • Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt, courteous and professional manner
  • Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution
  • Ensure that support issues are assigned, and resolutions are documented
  • Regularly review support log to track performance, trends, anomalies, and opportunities for improvement

Location: Midlands Candidates must be eligible to work in this country.

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