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Dynamics CE Functional Support Consultant

Job Ref: J15704-BP Apply Now
Permanent United Kingdom £45,000 - £65,000 per annum (dependent on experience)

Our leading Microsoft Partner client requires a Dynamics CE Functional Support Consultant to join their Managed Services Team. The role can be home based and our client will pay up to £65k basic for the right person. This is a great opportunity for an experienced Dynamics CE Functional Consultant looking for a great work/life balance.

Key Skills & Experience:

  • Minimum 2-3 years’ experience with Dynamics CRM/CE from a functional perspective, whether in a support or consultant capacity.
  • Knowledge and experience with Microsoft Dynamics CRM 2013 and above.
  • The ability to solve problems using initiative and research.
  • Strong communicator who can adapt to changing environments.

Responsibilities:

  • Provide 2nd line Functional support.
  • Triaging of CRM issues.
  • Functional fixes.
  • Liaising with technical resources to ensure successful resolution of issues as required.
  • Relationship building with clients, understanding their issues and helping them understand the impact and opportunities from Microsoft updates and roadmap.
  • Provide regular feedback to customers regarding the progress of support call status.
  • Engage in cross team knowledge transfer to ensure best use of staff resources.

Location: UK Wide Candidates must be eligible to work in this country.

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