D365 Finance Support Specialist

D365 Finance Support Specialist – Dynamics 365, D365, Dynamics 365 F&O, Dynamics ax, Finance & Operations, Functional consultant, Support consultant, support specialist, 2^nd line support, 3^rd line support, Finance, Financials, Cash, AR, AP, Project ops, GL, accounts receivable, Accounts payable, Fixed Assets, Customer invoicing, Tax handling, Procurement, Cost accounting, Support – UK – Hampshire – Andover – Hybrid – FTC – £70,000 basic

Our client, a global manufacturing and retail organisation, is looking for a D365 Finance Support Specialist to join them on a fixed term basis to deliver Finance focussed second/third line support for AX and D365 ERP solutions, assist on project changes when required, liaise with the Group and Regional IT and business teams, as well as third party partners.

This is a fixed term contract, until 31/12/2025 and will require 3 days per week on site in Hampshire.

Key Skills & Experience:

• Bachelor’s Degree: Business or Technology related BA/BS
• Dynamics 365 F&O or AX (2012 R3) certifications
• Must have Finance experience
• Clear and concise oral and written communication skills
• Understanding of aspects of business management and strategic evaluation
• Ability to pick up new concepts and technologies.
• Attention to detail, and ability to multi-task and meet project deadlines
• Fluent English, additional languages would be an asset

Main Responsibilities:

• Provide second/third line support to key users, identifying and investigating problems, issues or small changes and following an escalation process based on the company Support Model
• Communicate and trouble-shoot Incidents and Problems alongside third party providers where required in a timely and professional manner through to resolution.
• Ensure support calls are logged and the resolution is documented on the support site.
• Take ownership of user problems and be proactive when dealing with the issues
• Proactively provide information to users on the progress of outstanding support calls in a professional and timely manner
• Provide support for “Out of Hours” process as part of an On Call support rota.
• Facilitate testing and acceptance of new solutions.
• Work directly with business analysts and/or business partners at different levels to translate business requirements into effective solutions.
• Conduct analysis between ERP installation and new business requirements, creating functional specification documentation (standard, customised, ISV integrations)
• Adhere to the company project lifecycle, including quality assurance and testing of solutions and CAB approval before release

Location: Hampshire/ Hybrid

Candidates must be eligible to work in this country.

Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite and other ERP resources to both end users and to product suppliers/authors.  

Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients’ requirements and our candidates’ skills. 

If you have the relevant skills and experience for this position, we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: www.catchgroup.com.