D365 F&O Support Analyst

D365 F&O Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365FO, D365 F&O, Dynamics 365, Dynamics 365 finance & operations, supply chain, ERP, Finance – £35k-45k – UK Remote  

Our end user client are looking for a D365 F&O Support Analyst to provide 1^st and 2^nd line support. Candidates need to have previous D365 F&O experience and knowledge of either Finance or SCM.

The role can be completed on a primarily remote basis.

Key Skills & Experience:

• Experience of working in a busy environment, to targets, to SLA’s and within timescales.
• D365 F&O experience – finance and/or SCM module knowledge.
• Previous Service Management experience (ITIL preferable).
• Excellent customer service skills and exceptional telephone manner.
• You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date.
• Good communication skills on all levels.
• Ability to participate and contribute successfully within a team environment.
• Must have strong problem-solving skills.
• Good organisation & prioritisation skills.
• Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation.
• Able to deal appropriately and maturely with difficult situations.
• Be self-motivated and have a ‘can-do’ attitude.
• Ability to manage and prioritise workload under pressure & without supervision.
• Willingness to continue learning and develop your technical skills.
• Full UK Driving license.

Responsibilities:

• Provide specific 1st/2nd line D365 F&O software support.
• Provide Dynamics AX & D365 administration duties.
• Monitor ERP batch queues for error notifications.
• Manage and maintain user access lists/security around environment access.
• Train end users on elements of Dynamics AX & D365, including integrated applications.
• To maintain a high degree of customer service and adhere to all service level agreements and processes.
• Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary.
• Take ownership of customer problems and follow up the status of problems to the customer and communicate progress in a timely manner.
• Log & prioritise all incidents, service requests, change requests in the Service Desk Management tool and Azure Dev Ops (when required).
• Highlight when external technical support is required where problems cannot be resolved in-house, liaise with 3rd Party suppliers to expedite resolution.
• Remote Support management of customer issues when required.
• Complete service request fulfilment as necessary.
• To create, maintain and publish relevant support documentation in order to assist customers and the IT team. Producing ‘How To’ documentation (building and maintaining the existing knowledge base).

Location: UK (Hybrid)

Candidates must be eligible to work in this country.