JD Edwards Support Consultant

A great opportunity has arisen for a JD Edwards Support Consultant to join our client’s IT support desk. The JD Edwards Support Consultant be responsible for first-line fault resolution in JD Edwards and it’s ancillary systems, such as EDI and other integrations. This position provides the opportunity to work on and learn about a broad range of IT related projects and activities.

Key Skills & Experience:

• Experience in resolving faults in and educating users of JD Edwards
• Experience supporting JD Edwards, Finance, Distribution, Advanced Pricing, CRM, OneView, Sales Order Management, Transportation and CRM
• Experience liaising with third parties
• Excellent written/verbal communication
• An interest in learning new technologies

Desirable:

• Knowledge of DSI warehouse systems and EDI
• IT skills covering the Office 365 suite, Teams Voice & Mitel telephony

Responsibilities:

• Escalating issues to the Head of IT where necessary
• Diagnosing and resolving technical issues
• Contributing to business process improvement by assisting in business analysis activity and proposing technical solutions to make enhancements
• Undertaking small- to medium-sized, IT projects as required by the Head of IT
• Providing desktop and server support
• Supporting and maintaining MS Server/Desktops and Office 365
• Setting up and configuring new laptops and desktops
• Installing authorised software to laptops and desktops
• Ensuring security and upgrades are applied and kept up to date
• Antivirus installation

Location: Suffolk

Candidates must be eligible to work in this country.