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D365 CE Analyst

Job Ref: J15940 – DH Apply Now
Permanent West Midlands £45,000 - £55,000 per annum + bonus + benefits

A fantastic opportunity to join a Global Market Leading organisation! Our UK-based client is looking to recruit a D365 CE Analyst to focus on BAU & Continuous Improvement. The D365 CE Analyst will have at least 5 years’ experience working in a Serve desk environment coupled with proven stakeholder management skills.


Key Skills & Experience:

  • Min 2 + years’ exp in D365 CE / Dynamics CRM for Sales, Customer Service, Marketing and Field Service
  • At least 5 years’ experience working in a Service desk environment
  •  Service delivery and IS process (ITIL, Agile)
  • Proven stakeholder management
  • Process capture and improvement skills
  • Demonstrated solid problem solving skills and calmness under pressure



  • Managing of ticket backlog to best standards and as agreed with business
  • Develop functional and system design specifications for the organisations requirements
  • Level 1 & 2 application support of Dynamics CRM / D365 CE and integrated solutions
  • Compose/review/edit requirements, specifications & business processes, and provide recommendation related to proposed solution
  • Engage in service transition after project delivery
  • Lead testing efforts through ensuring testing is strong throughout design and delivery process
  • Communicates specifications and change requests to development team
  • Demonstrate product capability POC within the organisation
  • Monitoring interfaces between systems to ensure data quality
  • Identification of any upcoming or newly released functionality and investigating how this would fit the business processes as part of the periodic upgrade process
  • Managing users, user privileges and license allocation


Location:  West Midlands


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