Lead Applications Support Analyst

Our industry-leading end-user client requires a Lead Applications Support Analyst to join their expanding and busy IT department to lead an internal team and to support the use of their Dynamics AX and future D365F&O systems. The successful candidate will be an ambitious and driven self-starter, who strives to learn and develop new skills whilst working in a busy and active ERP Support department. You will have supported Dynamics AX or D365 F&O previously and will have experience working in a busy and structured project-based environment.

Key Skills & Experience:

• 3+ years Dynamics AX Application Support experience
• Ideally experienced with D365 F&O
• Worked with Dynamics AX Financials
• Worked in a structured project-based environment
• Team leadership or management skills

Responsibilities:

• Ensure that incidents and service requests logged by end-users are diagnosed and resolved in a timely manner
• Acting as a point of escalation, take ownership for major or complex issues and manage through to resolution, liaising with wider Group IT teams and third-party suppliers as necessary
• Identify recurring issues and deliver additional training and advice as appropriate  
• Ensure that knowledge base support documentation is maintained, detailed and up to date
• Ensure that routine system checks are in place and provide advice and guidance as necessary
• Maintain application configuration tables and parameters
• Liaise with project teams, PM’s, testing teams, third party suppliers and business users to manage environments and code (model store) releases
• Assist with testing for patches and code changes (model store releases)
• Work with business stakeholders and the AX Product Owner to build and deliver a continuous improvement program
• Responsible for sharing best practice and keeping up to date with latest Microsoft Dynamics AX developments

Location: East Midlands

Candidates must be eligible to work in this country.