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Lead Applications Support Analyst

Job Ref: J16193 - JC Apply Now
Permanent East Midlands £50,000 - £60,000 per annum + competitive benefits package

Our industry-leading end-user client requires a Lead Applications Support Analyst to join their expanding and busy IT department to lead an internal team and to support the use of their Dynamics AX and future D365F&O systems. The successful candidate will be an ambitious and driven self-starter, who strives to learn and develop new skills whilst working in a busy and active ERP Support department. You will have supported Dynamics AX or D365 F&O previously and will have experience working in a busy and structured project-based environment.

 

Key Skills & Experience:

  • 3+ years Dynamics AX Application Support experience
  • Ideally experienced with D365 F&O
  • Worked with Dynamics AX Financials
  • Worked in a structured project-based environment
  • Team leadership or management skills

 

Responsibilities:

  • Ensure that incidents and service requests logged by end-users are diagnosed and resolved in a timely manner
  • Acting as a point of escalation, take ownership for major or complex issues and manage through to resolution, liaising with wider Group IT teams and third-party suppliers as necessary
  • Identify recurring issues and deliver additional training and advice as appropriate  
  • Ensure that knowledge base support documentation is maintained, detailed and up to date
  • Ensure that routine system checks are in place and provide advice and guidance as necessary
  • Maintain application configuration tables and parameters
  • Liaise with project teams, PM’s, testing teams, third party suppliers and business users to manage environments and code (model store) releases
  • Assist with testing for patches and code changes (model store releases)
  • Work with business stakeholders and the AX Product Owner to build and deliver a continuous improvement program
  • Responsible for sharing best practice and keeping up to date with latest Microsoft Dynamics AX developments

Location: East Midlands

 

Candidates must be eligible to work in this country.

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