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D365 F&O Support Analyst

Job Ref: J16274 – DD Apply Now
Permanent Derbyshire £35,000 - £40,000 per annum

Our Microsoft Gold Partner client is looking to add another D365 F&O Support Analyst to their existing support team. This is a great opportunity to work across a number of D365 implementation and upgrade projects. The role will involve a mix of remote and on-site working in Derby.

 

Key Skills & Experience: 

  • Microsoft Dynamics 365 ERP/CRM hands-on experience either in support, consulting or power user capacity.
  • A good understanding of the Supply Chain processes within Dynamics.
  • Strong understanding of ITIL Principles including Incident and Change Management.
  • Demonstrate excellent communication skills.
  • Display a willingness and ability to learn and support new applications.
  • Experience working against Service Level Agreements.
  • Demonstrates an understanding of business process and business practices.
  • Comfortable and confident in customer facing situations.
  • A strong desire to learn.
  • Able to prioritise and manage workload.

 

Responsibilities: 

  • Work as part of the Managed Services Team to provide 1st and 2nd line support to customers.
  • Handling incidents and service requests.
  • Performing regular maintenance and testing support.
  • Build close relationships with customers and may be asked to work from the customers location on occasion.

 

Location:  Derby

  

Candidates must be eligible to work in this country. 

 

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