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Dynamics 365 Systems Administrator

Job Ref: J16380 - BP Apply Now
Permanent London £50,000 - £55,000 per annum

Our client, an industry leading end user organisation, is looking for a Dynamics 365 Systems Administrator to take ownership of their D365 solution and become the go-to person for all Dynamics queries. The role can be completed on a primarily remote basis, with 1 day per week on-site in London.


Key Skills & Experience:

  • Excellent knowledge of Microsoft Dynamics AX/365 functional capabilities centered around Finance and Operations
  • Any experience with ERP products in an FMCG environment is highly beneficial.
  • Strong understanding of functionality and applications within D365 especially: Sales Ledger, Purchase Ledger, General Ledger, Production Control, Product Information Management, Stock Management & Master Planning
  • Knowledge of dealing with end users of Dynamics 365
  • Involvement in previous ERP Implementation projects
  • Ability to work with a 3rd party support partner
  • Knowledge of mapping requirements to AX products
  • Some understanding of ITIL processes and their application to support
  • Demonstrates knowledge of relevant business process and operations



  • Drive the system user support function
  • Aim to align response times with team SLA’s delivering a consistently high quality of service
  • Accountable for maintaining the solution and troubleshooting issues
  • Triage Issues to appropriate teams/channels of support
  • Ensuring user set up and permissions are fit for purpose
  • Expanding the use of the system to maximise its value to the business
  • Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt, courteous, and professional manner
  • Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution
  • Ensure that support issues they are assigned and resolutions are documented
  • Regularly review support log to track performance, trends, anomalies, and opportunities for improvement
  • Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
  • “Go to” person for D365 Issues


Location:  Remote/London


Candidates must be eligible to work in this country.

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