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D365 Support Consultant – Home-Based

Job Ref: J16521 - DD Apply Now
Permanent Central London £45,000 - £50,000 per annum

Our client, an international end user organisation with offices in London, is looking for a D365 Support Consultant to provide 1st and 2nd live support of their D365 F&O system. The role will involve a mix of remote and on-site working in Central London.

 

Key Skills & Experience:

  • Strong working knowledge of Microsoft Dynamics 365 functional capabilities centered around supporting Finance & Project accounting.
  • A proven track record supporting Microsoft Dynamics 365 Finance & Operations.
  • Technical and analytical mind-set.
  • Results-oriented with personal accountability and attention to detail.
  • Excellent understanding of Microsoft Office365 (especially Excel), Power BI, and MS Teams.
  • Troubleshooting system issues remotely and face to face, to users across multiple global sites.
  • Confident communication skills, with ability to support face to face & remotely.
  • Good basic knowledge of data management, databases, SQL, Power Automate
  • Strong organizational and time management skills.
  • Clear writing and verbal communication.
  • Strong customer service skills.

 

Role Duties:

  • 1st/ 2nd line support of Dynamics 365 Finance & Operations
  • Analysing/troubleshooting system issues & errors both on-site and remotely, as required.
  • Monitor and maintain the D365 Application support queue (Jira Service Desk).
  • Conduct analysis to triage the assigned issues, escalate as required.
  • Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt and professional manner.
  • Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution.
  • Ensure that support issues are assigned, and resolutions are documented.
  • Regularly review support log to track performance, trends, anomalies, and opportunities for improvement

 

Location: London & Remote

Candidates must be eligible to work in this country.

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