Market leaders in Dynamics 365, JD Edwards and NetSuite Recruitment
search Search lock Portal
Opportunities
erp

Selected Job Details

ERP Support Manager

Job Ref: J16968 – DL Apply Now
Permanent Cheltenham £55,000 - £65,000 per annum

Our leading end-user client is actively looking for an ERP Support Manager to join them on a permanent basis to head up their existing support team. This is a great opportunity to work for a fast-paced and exciting organisation and work on an upgrade project from AX 2009 to D365 F&O. This role will be remote based, with ad hoc time in their offices near Cheltenham.

 

To be considered for this role candidates must have previous experience leading a team supporting an ERP solution, preferably within an international environment.

 

Responsibilities:

 

  • First point of escalation for any incidents
  • Agreeing priorities with the business of incidents logged
  • Providing KPI reporting and status updates to the business and IT management teams
  • Ownership of the transition from Hyper care to BAU Support
  • Upskilling of support analysts
  • Identification of training requirements
  • Coordination with the project PMs of training / upskilling activities
  • Handover from project BA’s / Functional consultants to support
  • Definition and agreement of handover criteria
  • Ensuring criteria are met in time for handover
  • Member of the IT Project team
  • Maintain and promote cross-business collaboration going forwards
  • Promote Standardisation of processes across all businesses
  • Understand Businesses direction/strategy and collaborate on the alignment of solutions
  • Discussion forum for common challenges/issues and alignment on potential solutions
  • Ensure no ‘independent’ business decisions are made and minimise divergence from a common solution
  • Visibility of the D365 Roadmap - review and agreement on elements of interest
  • Evergreen updates planning and delivery

 

Key Skills & Experience:

 

  • Any ERP Implementation experience.
  • Team leadership experience.
  • Excellent problem-solving and documentation skills.
  • Excellent organisational and communication skills both written and verbal.
  • Are proactive, self-motivated and independent.
  • Excellent interpersonal skills that are conducive to team culture.
  • Driving license and willingness to travel to offsite locations for meetings and other related work.

 

Location: UK Wide

Enter Your Details

Apply Now

Please enter your details below and one of our team will be in touch. If you wish to apply for multiple job roles, simple add all Job Reference Numbers to the relevant field below.