ERP Support Manager

Our leading end-user client is actively looking for an ERP Support Manager to join them on a permanent basis to head up their existing support team. This is a great opportunity to work for a fast-paced and exciting organisation and work on an upgrade project from AX 2009 to D365 F&O. This role will be remote based, with ad hoc time in their offices near Cheltenham.

To be considered for this role candidates must have previous experience leading a team supporting an ERP solution, preferably within an international environment.

Responsibilities:

• First point of escalation for any incidents
• Agreeing priorities with the business of incidents logged
• Providing KPI reporting and status updates to the business and IT management teams
• Ownership of the transition from Hyper care to BAU Support
• Upskilling of support analysts
• Identification of training requirements
• Coordination with the project PMs of training / upskilling activities
• Handover from project BA’s / Functional consultants to support
• Definition and agreement of handover criteria
• Ensuring criteria are met in time for handover
• Member of the IT Project team
• Maintain and promote cross-business collaboration going forwards
• Promote Standardisation of processes across all businesses
• Understand Businesses direction/strategy and collaborate on the alignment of solutions
• Discussion forum for common challenges/issues and alignment on potential solutions
• Ensure no ‘independent’ business decisions are made and minimise divergence from a common solution
• Visibility of the D365 Roadmap - review and agreement on elements of interest
• Evergreen updates planning and delivery

Key Skills & Experience:

• Any ERP Implementation experience.
• Team leadership experience.
• Excellent problem-solving and documentation skills.
• Excellent organisational and communication skills both written and verbal.
• Are proactive, self-motivated and independent.
• Excellent interpersonal skills that are conducive to team culture.
• Driving license and willingness to travel to offsite locations for meetings and other related work.

Location: UK Wide