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IT Senior Helpdesk Analyst

Job Ref: J17046-BP Apply Now
Contract East Sussex £30,000 - £35,000

Our End-User Client requires an IT Senior Helpdesk Analyst To manage a team of 2 or 3 helpdesk analysts, providing 1st and 2nd line helpdesk support to all Park Holidays Users at all client locations. The successful candidate is expected to be “Hands-On” and to assist the team with the helpdesk tickets, leading from the front. This includes responsibility for maintaining and supporting physical IT equipment at all Company locations (43+).


This role reports to the IT Operations Manager and will be based at Head office in Bexhill-on-sea (East Sussex) or Devon with 3 days working remotely.


Key Skills & Experience:

  • Windows 10 experience
  • Experience of Citrix and VMware server environments
  • Experience of Microsoft Azure, including Intune/Conditional Access
  • Knowledge of IP Telephony and systems (Avaya)
  • Strong Microsoft Office skills, including O365
  • Experience of asset management and tracking of iOS and Android devices
  • Experience managing a small team of staff
  • Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
  • Team player who is flexible and able to adapt to business needs
  • Customer Service focused
  • Able to manage time effectively and to set priorities based on business needs and meet deadlines
  • Ability to learn new methods, systems and processes and adapt to changes in agreed time scales
  • Desire/ability to work successfully in a fast-moving company environment
  • Ability to work independently when required
  • Project Management



  • Manage two or three helpdesk analysts
  • Provide IT support to Head Office and Holiday Park users
  • To ensure all calls/issues are correctly logged in the helpdesk system
  • Build desktop devices (PC’s, Laptops, iGels, iPads etc) to standard company build specifications
  • To monitor Microsoft licencing usage and alert when limits are reached
  • Provide out of hours/weekend on-call support (1 weekend in 5)
  • To fault find/resolve PC/Hardware issues
  • To visit parks and provide IT support/help on both an ad-hoc and scheduled basis
  • Ensure business processes and documentation are reviewed periodically and up to date 
  • Oversee small project’s such as onboarding of sites due to company expansion
  • Be a technical point of escalation to colleagues


Location:  Bexhill/Devon/Remote

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