ERP 1st Line Technical Support

Our end user client requires an ERP 1st Line Technical Support to join them on a permanent basis. In addition to supporting existing D365 system there are duties including development and upgrade work and new project involvement as experience and progression allows.

Key Skills:

• Previous experience of providing technical ERPs.
• Proactive approach – actively seek out areas for improvement and opportunities for automation of manual processes.
• Previous experience of code deployment.
• Used to working in a collaborative team.
• Good written and verbal Communication.

Responsibilities:

• Monitor and maintain the Dynamics support queue and reduce existing ticket backlog.
• Code deployment.
• Performance monitoring.
• Diagnose and resolve Dynamics problems and keep users updated on progress toward resolution.
• Ensure that support issues they are assigned and resolutions are documented.
• Regularly review support log to track performance and opportunities for improvement.

Location:  Castle Donington