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Our leading global end user client are actively looking for a D365 F&O Support Analyst to their existing support team. This is a great opportunity to work for a fast-paced and exciting organisation with fantastic opportunities to grow and develop your career within D365. You will be assisting the organisation with supporting the existing D365 F&O system whilst partaking in implementing additional functionality moving forwards.
The client is based in London and is currently operating a hybrid approach to working with a rough 50/50 split in office/home working.
Key Skills & Experience:
- Experience working with Dynamics AX 2009 / 2012 or Microsoft Dynamics 365 for Finance and Operations.
- ERP experience in Finance or Supply Chain functional areas.
- Experience with the full development lifecycle, including requirements capture, analysis, design, test, documentation, maintenance, and configuration management.
- Desirable experience of working in a manufacturing, supply-chain or distribution related industry.
- Excellent team player and communicator, with ability to create collaborative relationships with business stakeholders at all levels.
Responsibilities:
- Provide end user support for business system related support tickets and triage cases for escalation to 3rd party service provider.
- Partner with business key users to support system configuration, data setup and maintenance activities.
- Capture requests for changes and enhancements and document business requirement.
- Provide guidance and training to end users as required.
- Assist in the preparation of user guides to assist training and issue resolution.
- Support delivery activities by creating necessary change control documents, and testing changes prior to deployment. Assist technical teams in D365 system analysis, trouble shooting and configuration.
- Participate in data management activities with relevant data owners and stakeholders.
- Ensure ongoing compliance with Computer System Validation guidelines.
Location: London