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D365 F&O Support Analyst

Job Ref: J17089 – JC Apply Now
Permanent London £45,000 - £55,000 plus Package

Our leading global end user client are actively looking for a D365 F&O Support Analyst to their existing support team. This is a great opportunity to work for a fast-paced and exciting organisation with fantastic opportunities to grow and develop your career within D365. You will be assisting the organisation with supporting the existing D365 F&O system whilst partaking in implementing additional functionality moving forwards.

 

The client is based in London and is currently operating a hybrid approach to working with a rough 50/50 split in office/home working.

 

Key Skills & Experience:

  • Experience working with Dynamics AX 2009 / 2012 or Microsoft Dynamics 365 for Finance and Operations.
  • ERP experience in Finance or Supply Chain functional areas. 
  • Experience with the full development lifecycle, including requirements capture, analysis, design, test, documentation, maintenance, and configuration management.
  • Desirable experience of working in a manufacturing, supply-chain or distribution related industry.
  • Excellent team player and communicator, with ability to create collaborative relationships with business stakeholders at all levels.

 

Responsibilities:

  • Provide end user support for business system related support tickets and triage cases for escalation to 3rd party service provider.
  • Partner with business key users to support system configuration, data setup and maintenance activities.
  • Capture requests for changes and enhancements and document business requirement.
  • Provide guidance and training to end users as required.
  • Assist in the preparation of user guides to assist training and issue resolution.
  • Support delivery activities by creating necessary change control documents, and testing changes prior to deployment. Assist technical teams in D365 system analysis, trouble shooting and configuration.
  • Participate in data management activities with relevant data owners and stakeholders.
  • Ensure ongoing compliance with Computer System Validation guidelines.

 

Location: London 

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