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ServiceNow Developer

Job Ref: J17583 – GT Apply Now
Permanent Remote based £45,000 - £55,000

Our client, a leading end user, is seeking a ServiceNow Developer to join their internal team to drive continuous improvement to our client’s internal and external customer-facing service desk platform.


Key Skills & Experience:


  • Working knowledge of ServiceNow IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), Hardware Asset Management (HAM) and integration Hub
  • Experienced with ServiceNow customisation tools
  • Comfortable with the purpose of ERP and/or accounting systems through the experience of working with such a system, either in a developer/support/administrator role or as an end-user




  • Analyse requirements for system enhancements, communicating effectively with users to ensure all requirements are fully understood and considered
  • Design and document solutions to meet the requirements of requested system enhancements
  • Support the installation and configuration of the new ServiceNow platform
  • Develop solutions for system enhancement requests, following appropriate software development life-cycle processes. This will involve using the in-built customisation tools within our clients’ chosen application set
  • Thoroughly test developed solutions, ensuring various scenarios are considered and necessary testing results are documented
  • Implement solutions for system enhancements and follow up with users regarding use and success
  • Provide insight and changes to the foundation ServiceNow platform
  • Assist other team members with support cases and system administration duties
  • Provide Support when and where needed across the business
  • Undertake any other ad-hoc duties, as deemed necessary, to assist with the needs of our client


Location:  UK Remote

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