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D365 F&O Support Consultant

Job Ref: J17741 – SC Apply Now
Permanent Luton £50,000 - £55,000 per annum + package

Our end-user client is looking for a D365 F&O Support Consultant to join them on a permanent basis. Candidates must have strong knowledge of D365 F&O ideally from a Supply Chain and/or Finance focused background. This role will be working 3 days near Luton and the rest remotely. Candidates must be able to work in the UK.


Key Skills & Experience:

  • Minimum 3 years experience of Dynamics AX 2012 R3 or similar ERP system
  • Understanding of business processes, including supply chain and finance
  • Self-starter and able to work without detailed management
  • Able to take on new tasks, and apply current experience/skills to facilitate successful outcomes.
  • A high standard of interpersonal and negotiation skills for liaison and management of communications with external suppliers, project stakeholders and users
  • Delivery focused, customer facing



  • Responsible for first line support, being the contact point for all initial queries on AX, filtering usage problems from issues with the system, raising and escalating issues with suppliers
  • Supporting all functions across the business to document, replicate and resolve AX incidents
  • Logging service requests for changes and requirements to be added to the roadmap
  • Assist with data reconciliation and audit requests
  • Maintaining and authoring internal documentation in collaboration with 3rd party supplier
  • Identify situations where business users are not using all the best or most appropriate practices or processes, and make recommendations for improvement or deliver training as required
  • Creation and execution of scenarios for user acceptance testing relating to changes generated from service requests, incidents and roadmap deliverables
  • Maintaining and monitoring user security to ensure appropriate roles and permissions are in place
  • Supporting the ERP Manager with weekly reporting requirements and monitoring SLAs from our AX partner
  • Working closely with the AX team in IT and superusers within the business functions, to drive value from AX


Location: Luton

Candidates must be eligible to work in this country.

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