D365 F&O Support Consultant

Our end-user client is looking for a D365 F&O Support Consultant to join them on a permanent basis. Candidates must have strong knowledge of D365 F&O ideally from a Supply Chain and/or Finance focused background. This role will be working 3 days near Luton and the rest remotely. Candidates must be able to work in the UK.

Key Skills & Experience:

• Minimum 3 years experience of Dynamics AX 2012 R3 or similar ERP system
• Understanding of business processes, including supply chain and finance
• Self-starter and able to work without detailed management
• Able to take on new tasks, and apply current experience/skills to facilitate successful outcomes.
• A high standard of interpersonal and negotiation skills for liaison and management of communications with external suppliers, project stakeholders and users
• Delivery focused, customer facing

Responsibilities:

• Responsible for first line support, being the contact point for all initial queries on AX, filtering usage problems from issues with the system, raising and escalating issues with suppliers
• Supporting all functions across the business to document, replicate and resolve AX incidents
• Logging service requests for changes and requirements to be added to the roadmap
• Assist with data reconciliation and audit requests
• Maintaining and authoring internal documentation in collaboration with 3rd party supplier
• Identify situations where business users are not using all the best or most appropriate practices or processes, and make recommendations for improvement or deliver training as required
• Creation and execution of scenarios for user acceptance testing relating to changes generated from service requests, incidents and roadmap deliverables
• Maintaining and monitoring user security to ensure appropriate roles and permissions are in place
• Supporting the ERP Manager with weekly reporting requirements and monitoring SLAs from our AX partner
• Working closely with the AX team in IT and superusers within the business functions, to drive value from AX

Location: Luton

Candidates must be eligible to work in this country.